Terms & Conditions

Last updated: May 10, 2021

Terms & Conditions

These terms and conditions are effective from 07. April 2021 (updated since 10. May 2021)

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the bookmefy.com, app.bookmefy.com websites (the “Service”) operated by Phaide Ltd registered in England and Wales (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Bookmefy or Bookmefy system— is a system provided by Phaide Ltd that allows system users to get various business functionalities that help them to run their business. Bookmefy can run in Network of sites under various domain names, such as: bookmefy.com, app.bookmefy.com

Service provider or user — Company or person that provides services, rents tools, equipment, space etc. and uses the Bookmefy system to accept and treat bookings online, send promotions, sell products, and do other related things that helps them run their service business.

Clients or service buyer's — Clients can be any type of person that books an appointment or buys a product online with a service provider that has a user account with the Bookmefy. This can for example be a patient, student, or client.

User account — When a person or company signs up with the Bookmefy, they get a user account with the Bookmefy system. This account can be used to register service providers, services, products for sale, make promotions and do other business-related things.

If you use Bookmefy services or related sites, you agree to that you will not:

violate any laws, third party rights or our policies;
use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
interfere with other users' listings;
post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
take any action that may undermine feedback and/or ratings systems;
distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm any visitors of the site;
harvest or otherwise collect information about users, including email addresses, credit cards without their consent;

Acceptable use policy and abuse

Bookmefy is a solution for service performers, and others that need to accept bookings for appointments, sell related services and products and make promotions to get more bookings. As such the Bookmefy service is ONLY intended for such usage and other unrelated usage is forbidden.

Bookmefy system should NOT be used for:

Sending spam
Unsolicited email or SMS
Importing client list that users do NOT own and/or have NOT been gathered legally

The Bookmefy booking websites should NOT be used:

To create back links to other pages;
As advertisement for stuff unrelated to services provided by the user;
To collect fees from users without the intention of providing the service.

Service providers should treat all client data with respect and appropriate privacy.

Users of the Bookmefy service can use intake forms to get additional information from clients. You MUST NOT use the intake form to accept delicate personal or financial information. To accept payments via the booking site you must use one of the certified payment providers listed on the Bookmefy system.

Please report to us problems, policy violations and offensive content. Bookmefy wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner and do not have a valid paid subscription. We reserve rights to modify or discontinue user accounts, that are affecting our system with unusual load, or usage that does not comply with our usage policy.

We reserve the rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can for example be considered 50 people trying to process a booking with a user account in less than 30 seconds.

We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We cannot control if it will work or if it will stop working even if it was working before.

Children and minors under 18 years old are NOT allowed to create system accounts with us. If we find out that such accounts have been created, they will be deleted. If parents find out that their children have created accounts with us, please send us relevant information with proof about the account creator so it can be deleted.

Client purchase protection

Bookmefy does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. Bookmefy offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by Bookmefy are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with Bookmefy. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.


Bookmefy may offer a free limited trial version of the system. If a service provider upgrades the service from the free limited trial version provided by Bookmefy, relevant fee schedule will apply. You can find the pricing table on our main site and further details inside the admin interface of the Bookmefy system. You will be informed of fees before upgrading services to paid services.

All purchases made in the system are final, and are not refunded.

Content and Data

When you upload and register content into the Bookmefy system, including information about you and your staff, and service providers working at your company or for you, you confirm that you have full rights and permission to publish this information for anyone, anywhere in the world to see. Additionally, you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking space with Bookmefy

Distribution of this content on directories, partner sites and FaceBook sites and pages is for increased visibility so clients can book directly with you from these places.

We have no interest in owning your material and this chapter is not intended to give us any such rights but only to make sure we have the rights to make your material appear on our sites, your booking pages with us, and in related directories that allow clients to make bookings with you and use our services. If you cancel your subscription with us, your material will be deleted from all our databases. Search engines, external sites and WayBack engines, may however still show your material for unknown time after you stop using our services, and how long they display it is not in our hands.

Account, Password and Security

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You are responsible for maintaining the confidentiality of the password and access to your account. You are fully responsible for all activities that occur under your password or account and for compliance with regulatory, legal, and statutory requirements relevant for your industry.

Bookmefy cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

Limitation of Liability

Bookmefy is not responsible for yours or other users' content, actions, or inactions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes, we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user's content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

Bookmefy may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with Bookmefy partners, please be informed of their own terms and conditions and privacy policies. Bookmefy takes no responsibility of any incidents that may happen in their systems that may lead to data leak or content distribution.

Bookmefy is also not responsible if they stop providing their services, or if their service goes down or has any security breach

If we are found to be liable, our liability to you or to any third party is limited to the greater of the total fees you paid to us in the 12 months prior to the action giving rise to the liability.

Calls and SMS communication

By providing your work phone number to us or our Network of sites, you provide us with your consent and authorization to contact you including through SMS messages (text messages), calls (also using pre-recorded messages or artificial voice) to provide you with information and offer you assistance regarding the service you have registered for on our site or network of sites.

Calls and/or SMS messages (including text messages) will only be placed or sent (as applicable) by us between 8 a.m. and 8 p.m. in your time zone.

You understand standard Call, Text Message Rates may apply depending on your mobile carrier. Charges for calls and/or SMS messages (text messages) can appear on your mobile phone bill or be deducted from your prepaid balance. You agree not to hold Bookmefy liable for any calls or fees generated by this service. You approve any such charges from your mobile carrier.

Please also note that for quality control and/or other purposes, we may listen to and/or record calls between you and our representatives with or without notice to you as permitted by applicable law.

Support access

In case service providers contact Bookmefy support or buy set-up assistance package, they grant access for support agents to their admin interface in their Bookmefy system.

Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to Bookmefy by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

No relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Terms & Conditions

If you have any questions about these Terms, please contact us at [email protected]